1. Processing and Shipping Timeframes:
Handling Time: Orders are processed within 2 to 6 business days from the date of payment. Shipping Time: Once processed, orders within the UK generally arrive within 1 to 3 business days. For European destinations, please allow 2 to 8 business days for delivery. Please understand that these timeframes are estimates and actual delivery times may vary due to factors beyond our control.
2. Shipping Rates:
UK Shipping: We offer shipping within the UK at a flat rate of £10 per order. European Shipping: For orders destined for European countries, shipping is available at a flat rate of £40 per order.
3. Shipping Locations:
We currently ship to the United Kingdom and various European countries. Please note that our shipping services are limited to these regions.
4. Order Tracking:
Once your order is shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your order on our website or through the carrier's website.
5. Address Accuracy:
It's crucial to provide accurate and complete shipping information during checkout to ensure successful delivery. My Canvases is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
6. Lost or Damaged Items:
If your order is lost or arrives damaged, please contact our customer support within 7 days of the delivery date. We will work with you to resolve the issue and may initiate a claim with the shipping carrier, if necessary.
7. Returns Due to Failed Delivery Attempts:
If a package is returned to us due to multiple failed delivery attempts or incorrect address information, we will reach out to you to arrange reshipment. Additional shipping fees may apply for reshipment.
8. Contact Us:
If you have any inquiries about our shipping policy or need assistance, feel free to reach out to our customer support team at My.canvases1@gmail.com We're here to help!
Please note that this shipping policy is subject to change without prior notice. Any updates will be reflected on this page. Thank you for choosing My Canvases for your artistic needs! We value your business.
