Thank you for choosing My Canvases for your artistic needs. We are pleased to offer you made-to-order canvases that are crafted with care. Below is our returns policy to ensure a smooth experience in the unlikely event that you need to initiate a return.
1. Returns Eligibility:
All of our canvases are meticulously made to order, ensuring the highest quality standards. While we are confident in the craftsmanship of our products, we understand that situations may arise where a return becomes necessary. Our returns policy covers the following scenarios: Damaged or Defective Items: If your canvas arrives damaged or defective, we are here to assist you. Please read the guidelines below to understand the process for returning such items.
2. Returns Process:
In the event that your canvas is damaged or defective, please notify us via email at My.canvases1@gmail.com within 5 days of receiving the item. Provide a detailed description of the issue you've encountered and attach clear photos of the damage or defect. Our team will review the provided information and respond with instructions on how to proceed with the return process, if applicable.
3. Return Instructions:
If your return is approved, we will provide you with instructions on how to package and send the item back to us. Returned items must be in their original condition and packaging, and they should be accompanied by the original order number and any relevant information provided during the return process.
4. Refunds:
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase. Please allow up to 10 business days for the refund to be processed and reflect in your account.
5. Contact Us:
If you have questions or concerns regarding our returns policy or a specific order, please reach out to our customer support team at My.canvases1@gmail.com. We're here to assist you.
6. Non-Returnable Items:
Our made-to-order canvases are carefully created to meet your specifications. However, due to the unique nature of our products, we can only accept returns for damaged or defective items.
Please note that our returns policy is subject to change without prior notice. Any updates will be reflected on this page. Thank you for your support of My Canvases. We value your understanding of our returns policy and aim to provide you with the best possible experience.
